Question 1

What areas do you serve?

Accepted Answer

We primarily serve the Greater Fort Wayne area and surrounding communities in Northeast Indiana, providing both on-site and remote support.

Question 2

Do you offer 24/7 support?

Accepted Answer

Yes, our Managed IT packages include round-the-clock monitoring and emergency support to ensure your business never stops running.

Question 3

How does your pricing work?

Accepted Answer

We offer flexible flat-rate monthly packages for Managed Services, so you have a predictable budget. Project work (like web design) is quoted upfront.

Question 4

Can you help with cybersecurity compliance?

Accepted Answer

Absolutely. We help businesses meet industry standards (like HIPAA or PCI-DSS) through rigorous security audits and protocol implementation.

Question 5

How fast is your response time?

Accepted Answer

For critical issues, our average response time is under 15 minutes. We prioritize keeping your operations moving.

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